Knowledgebase
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Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.  

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Software Activation/Removal
How to activate your product
How to remove a license from a computer
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Sales
What is the system requirements for your software to run?
Can your software run on Apple Mac PC?
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Shell & Tube Heat Exchanger (S&THex)
I can't get through the first few steps I keep getting error messages?
Does S&THex support finned tube exchangers?
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Kettle Reboiler Design (KRD)
Demo Clip for using Kettle reboiler software
After the download was complete I tried to run this and a window indicating "Unpacking" appeared indicating the status and then the window closed and nothing further happened.
Gasketed Plate Heat Exchanger Design (PHex)
Does Gasketed plate heat exchanger software includes weights/manufacturers plate layout?
Can your software perform analysis on different type of plates/Plate patterns?
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Double Pipe Heat Exchanger (DHex)
What is the difference between the Demo and the Full versions for Double pipe heat exchanger software?
Does double pipe software contains a physical property database for liquids and gases?
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Demo Clips
Example1: video clip for using the physical property database estimation feature on S&THex software
Demo Clip for using Kettle reboiler software
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ChemEng Economics Calculator
What method does ChemEng Economics calculator use to calculate depreciation?
Does ChemEng Economics calculator account for inflation?
 

» Articles in this category:

 
I get Maximum number of application instances reached when I run the software, what should I do? Article rated 3.0/5.0
This message is generated if the software is run from two different computers or the software is run on the same computer more than once (this can happen by mistake - ie. multiple clicks on the softwa...
After the download was complete I tried to run this and a window indicating "Unpacking" appeared indicating the status and then the window closed and nothing further happened. Article rated 3.0/5.0
You must make sure that you have administrator previlage to run and install the software, Select the installation icon and right click your mouse button then select "Run as Administrator"
I cannot open any of the detabases, I keep getting the message below: 713 - Class not registered. Article rated 3.0/5.0
This is very uncommon but the problem can be caused from Windows not registering a specific file called msbind.dll Here is the solution to your problem, 1) Open explorer and go to where our soft...
Do you have examples to use on the software? Article rated 3.0/5.0
Yes, there is always test files included with the software, the files are in 2 different unit of measurements that the software uses. In general to load a test file please do the following: 1- I...
Does the Demo version of the software do all the fuctions that the Full version perform? Article rated 3.0/5.0
No, the demo version will provide you with all screens that you will use in the full version however it will have limitations and some functions will not work. But let this put you off from trying it ...
Do you have a manual for your software? Article rated 3.0/5.0
No, the software is simple to use as long as you input all required information however there is a basic help file provided with the software that you should be able to access by using the "Help&...
 


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